Privacy Policy

1. Introduction

RealSoftHouse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at realsofthouse.live, use our Student Portal, Live Classes platform, or any of our related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, enroll in a course, or contact us, we may collect:

• Full name, email address, phone number, and date of birth
• Billing and payment information (processed securely through third-party payment providers)
• Educational background and language proficiency level
• Profile photo (if you choose to upload one)
• Any other information you voluntarily provide through forms, surveys, or communications with us

2.2 Information Collected Automatically

When you access our Services, we may automatically collect:

• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Usage data (pages visited, time spent on pages, click patterns, course progress)
• Cookies and similar tracking technologies

2.3 Live Classes & Video Data

When you participate in live classes through our platform, we may collect audio and video data during the session for the purpose of delivering the class. Class recordings may be created for educational review purposes. You will be notified when a session is being recorded.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide our educational services
• To process course enrollments, payments, and issue certificates
• To facilitate live classes and interactive learning sessions
• To track your learning progress and provide personalized recommendations
• To communicate with you about your courses, updates, and promotional offers
• To improve and optimize our Services, including website performance and user experience
• To comply with legal obligations and protect against fraud or security threats

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Instructors: Your name, profile information, and course progress may be shared with instructors for the courses you are enrolled in
• Service Providers: Trusted third-party vendors who assist us in operating our Services (e.g., hosting, payment processing, analytics, email delivery)
• Legal Requirements: When required by law, court order, or governmental request, or when necessary to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in and remember your preferences
• Understand how you interact with our Services and improve them
• Deliver relevant content and measure the effectiveness of communications

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure storage, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our Services. If you close your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as maintaining enrollment records or certificates issued).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time using the link in our emails

To exercise any of these rights, contact us at info@realsofthouse.live.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@realsofthouse.live and we will take steps to delete such information.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: